Despite the rise of emails, video and social media, a high percentage of businesses still depend on voice communication. Is your company looking for cheaper ways of communicating without compromising efficiency and productivity? VoIP is a software-based phone system that offers businesses the opportunity to cut telephone bills while they improve on efficiency. With the changing technologies, it has now become very important to shift your organisation’s voice solution to VoIP to enjoy the benefits that come with it.

What is VoIP?

VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive calls over the internet. Therefore, it enables companies to make cheap telephone calls over internet connection.

Why VoIP?

In this day and age, it’s becoming more possible for people to work on the move or from home without having to set foot in their offices.  VoIP has rich features that enhance employees’ connectivity and boosts work flow and workforce mobility.  So long as they are connected to internet, they can work from anywhere, anytime.

VoIP enables Collaboration and Interaction

Experts and professionals who are miles away from each other can exchange ideas, hold virtual meetings, discussions and consultations through powerful features like video conferencing, instant messaging, hunt groups etc.

Low telephone bills

You will be in for a sweet surprise if you compare costs of VoIP to those of traditional phone system.  International and long-distance calls can be very expensive using the traditional phone system. However, VoIP offers low costs on in-house, international and long-distance calls.  It cuts phone bills by up to 80%.  Listen to this customer testimonial

It is Budget friendly

VoIP uses a service you are already paying for i.e. internet connection; thus, it is convenient and budget friendly.  Buying internet and the solution from the same provider saves you money and management headache. The calling rates are also lower than the standard mobile call charges for office lines.

MTN Voice with reduced calling rates
MTN Voice with reduced calling rates

It Simplifies your physical infrastructure

For instance, if you have branches or you are moving to a new office, you would have to cable everything and lay separate run of cabling for traditional voice communications. You may also need a trunk line and local PBX or a dedicated line.  This is quite involving. However, with VoIP you can leverage off each office internet connection to set up VPNs across the WAN links between each branch. Hence, making them part of the same network.

You can also take advantage of the SD-WAN technologies that combine multiple internet links with multiple secure tunnels and route VoIP traffic across the link.

It has Rich features

VoIP gives you analytics that you can use to enhance your team’s performance.  It works anywhere, anytime as long as there is an internet connection.  All you need to do is to install a softphone application on any applicable device. Thus, you will be able to take your business phone with you everywhere you go.

Unlike in the earlier days,  the need to work on the move is rising.  VoIP offers the ability to have the entire functionality of your office desk phone residing as an app installed on a smartphone. It can also connect to any applicable device.

More features include but not limited to below:

  • Interactive Voice Response (IVR)
  • Call on Hold
  • Call on Waiting
  • Call Transfer
  • Call Forwarding
  • Redial
  • Parallel Ringing
  • Voice Mail/Voice Messaging
  • Music on Hold

The solution is simple to scale with limited upfront costs, maintain, cost efficient and rich in features.

Want to migrate? Request for a call back by e-mailing us on yello.ke@mtn.com or call 0207600600

 

Insights by Margaret Gikonyo, Marketer at MTN.

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