Your peace of mind matters. Enable your teams to work from home or work remotely with one or all of the following solutions:


1. MTN Hosted PABX solution with soft phone that works on any smartphone to carry your business line around and work remotely

Successful organizations are conscious of the fact that business enhancing IT-services form part of the success of the functional operation of any organization. We at MTN believe that we must add value to any organization because your peace of mind matters.

What do you need for instance to enable 10 of your team members make and receive calls using your business line remotely?

  • 10 SIP Accounts
  • 10 Soft phone clients
  • Internet connectivity on each of the 10 mobile phones that will be used


Solution architecture and design


Monitoring and management of the business line calls

MTN Business Kenya will also provide you with an online access portal that gives you real-time billing information for billable destinations. The portal displays itemized billing that is available on a real-time basis by providing real-time call detail records (CDRs).


2. Teams Direct Routing Solution, powering remote working

This is a Unified Communication as a Service solution leveraging our strategic partnership with Microsoft to provide Teams Direct Routing. It integrates MTN Hosted Voice into the Microsoft Teams solution thus providing a complete productivity, collaboration and unified communications solution that is simple to implement, monitor and manage.

This solution enables your employees to remain productive and reachable as they work from home with Ms Teams app. With Teams direct routing, your employees can call any network within the app. Thus, cost effectively unify you productivity tools, voice and video calls in one application.

Microsoft Teams in itself, is a cloud-based team collaboration software that is part of the Office 365 suite of applications. The core capabilities in Microsoft Teams include:

  • business messaging
  • business calling
  • audio/video meetings thus no need for physical meetings
  • file sharing

It Integrates with other Office 365 applications, including Exchange, PowerPoint, Word, Excel, SharePoint, Outlook and more. Direct routing was introduced to the solution, thus allowing MTN to connect the MTN VOIP solution to Teams and route calls. Thus, you won’t need to buy any physical phones or a PABX which saves you money yet allowing your teams to communicate with each other using their office lines.


3. MTN secure VPN solution to access your critical business applications remotely and securely

MTN Business proposes a Managed Security solution that will provide a secure Internet connectivity for remote users to enable them access resources back to the production site.

All remote users will require to download and install the FortiClient VPN application which will provide a secure connection to MTN Hosted Virtual Firewall.

A Site to site VPN Tunnel will be configured from the Virtual Firewall back to the client’s premises to enable users access resources remotely and securely

The Virtual Firewall will provide Intrusion Detection and Prevention, Web and Application Filtering and SSL Inspection services. Additional services include:

  • Monitoring & analytics
  • Scheduled Reporting of security events (Weekly)
  • Log retention and management (3 Months)
  • Intuitive Web portal for full management.

Monitoring and Management

MTN Business Kenya will provide you with an online web portal which will provide both real time and historical statistics on the link utilization and performance. The portal will also provide management capabilities to the client for any configuration or optimization of security policies.

Customer support

MTN certified engineers are available 24/7 to offer required support.

  • Trouble ticket issuance for all issues reported on email or phone.
  • Remote On-phone support by the NOC team.
  • On-site support for issues that cannot be resolved on phone or email.

Request for a call back today for further discussions to understand your current need and how we can enable your team.

Other solutions you may be interested in:

As your work away from your office, monitor your network using Network Management System which gives you real time alerts for your quick attention and resolve and makes trouble shooting faster.

Replicate your entire production site data, systems and applications with MTN Disaster Recovery solution. Your peace of mind matters in the midst of disasters.

Latest Insights

Need some help?

Our experienced customer service engineers are always on call 24/7 to ensure your connection works.

or call us on (+254) 20 760 0001